Privacy Policy for Dimdot

Effective Date: 01.04.2026

1. Introduction

Welcome to Dimdot Private Limited. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at dimdot.com or use our mobile application to subscribe to and receive fresh vegetable deliveries in the OMR area of Chennai.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Personally identifiable information, such as your name, delivery address, email address, and telephone number, which you voluntarily give to us when registering for an account or subscribing to our service.
• Payment Information: Financial information necessary to process your subscription payments. All payment data is processed securely through our payment gateway partner, Razorpay. We do not store your full credit card, debit card, or UPI details on our servers.
• Device Permissions: To provide specific features within the app, we may request your permission to access certain device functions:
  • Camera and Photo Library: We request access to your camera and photo gallery to allow you to upload a profile photo and to submit photographic proof of damaged vegetables for quality assurance and refund requests.
  • Push Notifications: We request permission to send you push notifications to provide real-time updates regarding your vegetable deliveries, subscription status, and important account alerts.
• Derivative Data & Device Information: Information our servers automatically collect when you access the website or app, such as your IP address, browser type, operating system, and your device ID.
• Location Data: With your permission, we may track device location-based information to accurately route our delivery personnel and drop off your vegetable orders at your specific apartment complex.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Create and manage your subscription account.
• Process your payments securely via Razorpay.
• Deliver fresh vegetables to your specified apartment address.
• Process refund claims or quality complaints using the photos you provide.
• Communicate with you regarding delivery updates, delays, or customer support inquiries.
• Send you promotional emails, newsletters, and updates about new produce or services.
• Monitor and analyze usage and trends to improve your experience with the Dimdot app.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations:

• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing (Razorpay), data analysis, email delivery, hosting services, and customer service.
• Delivery Partners: We share necessary contact, location, and address details with our delivery personnel to ensure your orders reach your apartment efficiently.
• Legal Obligations: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to certain exceptions, such as active subscriptions, pending deliveries, or legal obligations).
• Opt-out of receiving promotional communications.
• Revoke device permissions (such as Camera, Photos, or Notifications) at any time through your device's settings, though this may limit certain app functionalities.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this document.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Dimdot Private Limited
Email: dimdot9@gmail.com
Phone: +91 9444833011